Practice Policies & Patient Information
Accessible Information Standard
Patient Information / Communication
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send to you. If you find it hard to read our letters or if you need someone to support you at appointments then please let us know.
We want to know if you need information in braille, large print or easy read.
We want to know if you need a British sign Language interpreter or advocate.
We want to know if you need a Language interpreter or advocate.
We want to know if we can support you to lip-read or use a hearing aid or communication tool.
Please inform a member of staff when you arrive for your next appointment if you need support or call the practice on 01942 483755
Accessible Information Policy
Accessible Information Standard
Chaperone Policy
Complaints Policy
Consent Policy
GP Net Earnings
Average earnings calculation for the year ended 31st March 2023
All GP practices are required to declare the mean earnings for GPs working to deliver NHS
services to patients at each practice.
The mean earnings for GPs working in the Medicentre in the financial year ended 31st
March 2023 was £124,769 before deduction of employee’s superannuation contributions,
tax and National Insurance. This is the average pay for the 2 full-time GPs and 1 part-time
GP who worked in the practice for more than 6 months during that year.
Medicentre Practice Plan
Statement of Purpose
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
More Information
For further information visit the NHS Care records website
Zero Tolerance
Zero Tolerance Statement
As a Practice we are very aware that visiting your GP can, at times, be stressful and concerning for patients. Delays in obtaining appointments and delays in surgery times, due to unforeseen emergency appointments, can also add to these concerns.
We always strive to meet patient expectation and deliver the highest standards of healthcare. For the vast majority of our patients we achieve this, despite the finite resources and steadily increasing demand for services that exists today within the NHS.
Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
In line with the rest of the NHS and to ensure this is fully observed we have instigated a Dignity at Work and Zero Tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.
Anyone patient who verbally abuses a member of practice staff will be sent a letter from the Practice Manager confirming that this behaviour will not be tolerated. Any future violation of this policy may result in removal from the Practice patient list. The Police will be called in all cases of violence
The Practice feels sure you will understand that proper behaviour is absolutely necessary for our staff and patients and that non observance will not be accepted.