Care navigation allows our front-line staff to provide patients with more information about local health and wellbeing services, both within and outside of your GP Practice, in a safe, effective way. It means that patients will find it easier to get a GP appointment when they need one.
When a patient contacts the practice, the receptionist / care navigator will ask for a brief outline of the problem, this isn’t about being intrusive, it is aimed to allow the care navigator to identify the patient’s need and provide information about services in the practice, other NHS providers and the wider care and support sector. Where appropriate, they will direct the patient to these services. All practice staff are governed by Data Protection & Confidentiality policies.
The scheme is designed to help give patients choice, offering them support and guiding them to the right information about other health care professionals who have the expertise to deal with a range of health and care illnesses and injuries. It also supports patients to be seen by the right person at the right time and in the right place.